WHERE DO WE DELIVER?

CAN I ADD SOMETHING TO MY ORDER ONCE IT’S BEEN PLACED?

We are happy to change or amend your order if the request is received before the order has been packed. We usually process orders within 1-2 business days so please call our Customer Service team on [phone] from Monday to Friday 9am – 5pm AEST or send us your details here. You will need to pay for any price difference for the additional items. We will need to collect this payment via credit card over the phone. 

WHERE DO YOU DELIVER?

We currently deliver our goods across Australia.

 

HOW MUCH DOES DELIVERY COST? AND WHEN WILL I GET MY ORDER? 

Ship To	Delivery Cost	Delivery Timing
Domestic orders over $100	FREE	Express Post (excludes same day delivery)
Melbourne Metro	$25	Same Day, for orders placed before 12pm AEST*
Metropolitan areas (Melbourne, Sydney, Brisbane and Adelaide)	$15	1-2 business days
VIC Regional	$15	1-2 business days
NSW Regional	$15	2-3 business days
QLD Regional	$15	2-3 business days
NT	$15	3-4 business days
SA Regional	$15	3-4 business days
WA	$15	3-4 business days
TAS	$15	2-3 business days

Please note that while most orders are ready for dispatch within 1-2 business days, depending what time and what products you order, some orders may take additional time to prepare. We do not ship on Fridays (with the exception of same day delivery), Saturdays, Sundays or public/bank holidays. While we will do what we can to ensure your order is delivered on time, Koko Black cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

*Cut off times for same day delivery orders placed on Valentine's Day, Christmas Eve and Easter Thursday is 11am.